Refund policy

Return Window & Eligibility

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at contact@kavazi.com. Please note that returns must be sent to the following address:

30 Van Siclen Ave, Floral Park NY 11001

Important: Customers are responsible for all return shipping costs. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishables: Food, flowers, or plants.

• Customized Goods: Special orders or personalized items.

• Personal Care: Beauty products.

• Hazardous Materials: Flammable liquids or gases.

• Sale Items & Gift Cards: All sales on these items are final.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The same condition and packaging requirements listed above apply.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.